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Shipping
Policies | |
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Most international orders will be shipped via
EMS service,
the
online tracking number will be emailed to you when your
parcels are sent.
The EMS online tracking website is:
http://www.ems.com.cn/english-main.jsp.
The
shipment may also be
UPS, FedEx or Air parcel
etc.
After receiving your payment, we'll ship the items out in 1-3
days. The shipping time is 5-7 business days by EMS. If items are not in stock, we will notify
you and hold the order until we can send the complete order
as one shipment. Please check the individual product page
for each item to find out if it's currently in stock
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We accept drop shipping.
As your reliable partner we will ship the products to your
customers directly without putting any additional information in
the parcels.
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Package
Reship Policies | |
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IMPORTANT
To Guaranteed Customer Service, ksaler.com provides
re-ship service for the package seized by
Customs. If your order is unfortunately seized and held
by customs we will reship to you as per our reship policy. If
you have not received your order within 28 days of the shipping
date we promise to reship. Please contact us
within 28 days and we will organize the reship at our
expense.
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Warranty & Return
Policies | |
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ksaler.com provides Full 14-Days Product Warranty
to both Consumers and Resellers. If you receive a faulty product
from us regardless of whether it due to rough delivery handling
or manufacturing fault, we will replace it for you absolutely
FREE.
You only need to send the product back to us within 14-days and
we will reship a replacement to you.
Please e-mail us for :
1.Your full name and address
2.The tracking
number of your order.
3.The
date the order was received.
4.The list of designer handbag(s) or jewelry to be exchanged.
5.The
reason why your knockoffs are being returned.
When there is no quality issue, the return shipping fee would be at your charge and you would be applied a USD
20 repacking fee per item.
For returns for defective reasons, please kindly send us pictures of the spotted defects to allow us to validate the fact it is a defective product. Once we have validated that it is a defective item, we will provide you with a shipping address to return the products. Please kindly note that shipping fee would be at your charge. A compensation will be offered for those shipping costs.
IMPORTANT
Please kindly keep in mind that you purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would advertise genuine bags!
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Dispute Resolution & Privacy Seals | |
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We have the following privacy seals and/or dispute
resolution mechanisms.
This data will be used for the following purposes:
Completion and support of the current activity.
This data will be used by ourselves.
If you are concerned about any aspect of
our privacy policy, please contact us at
lzsaler@live.com. Please include any
information you have about the problem, we will investigate the
situation, correct any problems we find, and respond to you
within 5 business days. |
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